Refund policy
Replacement within 7 days We accept replacement requests within 7 days of delivery if you receive a damaged, defective or wrong item.
How to request a replacement Please message us on WhatsApp at [YOUR WHATSAPP NUMBER] within 7 days of delivery. Send us:
- Your order number
- Clear photos of the item and the parcel
- An unboxing video, recorded while opening the parcel, without cuts or pauses
Without an unboxing video, we may not be able to approve a claim.
Conditions
- The item must be unused and in its original packaging.
- Earrings are non-returnable for hygiene reasons, unless defective.
- We do not offer returns for change of mind.
- Normal wear, misuse or damage after delivery is not covered.
After we approve
- We will send a replacement of the same item [at no extra shipping cost].
- If the same item is not available, we will [refund the amount to your original payment method within X working days].
Questions Message us on WhatsApp at [09930933602] or write to [bynoorgifts@gmail.com].